DeVault — Terms of Use

Version 1.1 | Effective date: August 2026

1. Introduction and acceptance

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "Buyer", "Seller") and DeVault ("Platform", "we", "us", "our"), a trade name (handelsnaam) of Eventina, a sole proprietorship (eenmanszaak) registered in the Netherlands with the Chamber of Commerce (Kamer van Koophandel) under number 52305058, with registered address at Hechtelstraat 52, 1066KL Amsterdam, the Netherlands.

By accessing or using the DeVault platform, website, or mobile application (collectively the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms you must immediately cease using the Service.

2. Beta testing notice

DeVault is currently operating as a beta platform. By using this Service during the beta phase you acknowledge and accept that:

• The platform is in active development and testing.
• Features may be incomplete, subject to change, or temporarily unavailable.
• Bugs, errors, and interruptions may occur.
• DeVault cannot guarantee uninterrupted or error-free service during this period.
• Transactions during beta are conducted at your own risk.
• DeVault reserves the right to modify, suspend, or terminate the Service at any time without notice during the beta period.

3. Nature of the platform

3.1 DeVault is a marketplace platform, not a seller

DeVault provides a technology platform that enables independent third-party sellers to list, offer, and sell trading cards to buyers. DeVault is not a party to any transaction between buyers and sellers. DeVault does not buy, sell, own, inspect, authenticate, or possess any items listed on the Platform at any time.

3.2 Independent transactions

All transactions on DeVault are conducted directly between buyers and sellers. DeVault acts solely as a neutral intermediary. The contract of sale is formed exclusively between the buyer and the seller.

3.3 No endorsement

The listing of any item on DeVault does not constitute an endorsement, guarantee, or warranty by DeVault of the item, its quality, authenticity, condition, or value.

4. Eligibility

4.1 Age requirement

You must be at least 16 years of age to use the Service. Users between 16 and 18 years of age must have verifiable parental or guardian consent.

4.2 Legal capacity

You represent that you have the full legal capacity and authority to enter into these Terms and to use the Service in accordance with all applicable laws and regulations.

4.3 Business sellers

If you use the Service as a business or professional seller you must provide valid business registration details including VAT number where applicable.

5. User accounts

5.1 Registration

To access certain features of the Service you must create an account. You agree to provide accurate, current, and complete information during registration.

5.2 Account security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5.3 Account termination

DeVault reserves the right to suspend or permanently terminate any account at its sole discretion, including accounts that violate these Terms, engage in fraudulent activity, or harm the integrity of the Platform.

6. Seller obligations

6.1 Listing accuracy

Sellers are solely responsible for ensuring that all listing information is accurate, complete, and not misleading. This includes card name, set, condition, grade, edition, language, and photographs. DeVault accepts no responsibility for inaccurate or misleading listing information.

6.2 Photographic evidence

Every listing must include at least one photograph of the actual physical card being sold. Stock images are strictly prohibited. Photographs must accurately represent the true condition of the card.

6.3 Ownership

By listing an item the seller warrants they are the legal owner and have the full right to sell it. Listing stolen, counterfeit, or fraudulently obtained cards is strictly prohibited.

6.4 Prohibited items

The following are strictly prohibited on DeVault:

• Counterfeit, fake, or altered cards.
• Cards misrepresented in any material way.
• Stolen cards or cards obtained through fraudulent means.
• Any items not permitted under applicable law.

6.5 Professional seller disclosure

Sellers making more than 30 sales per calendar month or generating more than €2,000 in monthly revenue are classified as professional sellers under EU law and must disclose this on their profile.

7. Shipping rules

Shipping rules are a core part of the DeVault experience. All sellers must comply with the following requirements for every transaction.

7.1 Packaging requirements

All cards must be shipped in a padded envelope only. Sellers must use the following packaging for every shipment:

• A protective card sleeve.
• A rigid toploader or card saver.
• A padded envelope.

Parcels, boxes, or oversized packaging are not permitted. DeVault is an envelope-only marketplace. This keeps shipping costs low, protects buyers from overpaying for shipping, and makes DeVault the most sustainable card marketplace in Europe.

7.2 Tracking requirements

Tracking is required based on the order value:

• Under €25: Optional but strongly recommended.
• €25 and above: Tracked shipping required — no exceptions.
• €100 and above: Tracked and insured shipping required.

For orders where tracking is required, sellers must add the tracking number to the order thread within 24 hours of shipping. Failure to provide a tracking number on qualifying orders may result in automatic refund to the buyer.

7.3 Shipping timeframe

Sellers must post all sold items within 3 business days of confirmed payment. If a seller cannot ship within this timeframe they must notify the buyer immediately through the order thread.

7.4 Tracking number

For all tracked shipments sellers must add the tracking number to the order thread as soon as the item is posted. This protects both parties in the event of a dispute.

7.5 Seller liability for shipping

Sellers are responsible for ensuring cards are packaged safely. Cards damaged due to inadequate packaging are the seller's responsibility. Cards lost in transit where tracked shipping was required but not used are the seller's responsibility.

7.6 International shipping

Sellers may choose whether to ship internationally. Sellers who offer international shipping must use tracked shipping for all international orders regardless of order value.

8. Buyer obligations

8.1 Payment

Buyers agree to complete payment immediately upon purchase.

8.2 Dispute window

Buyers must raise any dispute within 48 hours of confirmed delivery. No disputes will be accepted after this window has expired.

8.3 Evidence

All disputes must be supported by clear photographic evidence of the item received.

8.4 No chargebacks

Buyers agree to resolve all disputes through DeVault's dispute resolution process before initiating any chargeback with their payment provider. Initiating a chargeback without exhausting DeVault's process constitutes a breach of these Terms and may result in permanent account suspension.

9. Pricing and market value

9.1 No pricing guarantee

DeVault provides market price suggestions for informational purposes only, sourced from third-party APIs including TCGdex and the Pokémon TCG API. DeVault makes no warranty regarding the accuracy or timeliness of any price data displayed on the Platform.

9.2 DeVault not responsible for pricing

DeVault expressly disclaims all responsibility for any pricing information displayed on the Platform. Market price suggestions are automated estimates based on third-party data that DeVault does not control. Users rely on price suggestions entirely at their own risk.

9.3 Price fluctuation

Trading card values are speculative and subject to rapid market fluctuation. DeVault is not responsible for any financial loss arising from price changes before, during, or after a transaction.

9.4 Seller pricing

Sellers set their own prices independently. DeVault does not control or guarantee seller pricing in any way.

9.5 No investment advice

Nothing on DeVault constitutes financial or investment advice. Users must conduct their own research before making purchasing decisions.

10. Card condition and quality

10.1 No quality guarantee

DeVault does not inspect, authenticate, grade, or verify the condition of any card listed on the Platform. DeVault expressly disclaims all responsibility for the condition, quality, or authenticity of any card listed or sold on the Platform.

10.2 Condition descriptions

Condition descriptions are provided solely by the seller and represent the seller's own subjective assessment. DeVault's condition framework (Mint, Excellent, Good, Fair, Poor) is a reference guide only.

10.3 Buyer responsibility

Buyers acknowledge that purchasing trading cards online involves inherent risk regarding condition. Buyers are strongly encouraged to review all listing photographs carefully and contact the seller with any questions before purchasing.

10.4 Graded cards

DeVault does not verify the authenticity of grading certificates from PSA, Beckett, CGC, or any other grading company. Sellers alone warrant the accuracy of all grading information.

10.5 Limitation of liability for condition

DeVault's maximum liability in any condition dispute is strictly limited to the buyer protection fee paid on that specific transaction.

11. Fees, payments and payouts

11.1 Seller fees

Listing cards on DeVault is completely free. Sellers pay no commission, listing fees, or subscription fees on the standard tier.

11.2 Buyer protection fee

Buyers pay an 8% buyer protection fee calculated on the transaction value. A minimum fee of €0.50 applies to all transactions. This fee is displayed clearly before purchase confirmation and is non-refundable except where DeVault determines a full refund is warranted following a successful dispute.

11.3 Payment processing

Payments are processed by Stripe Inc. and Stripe Connect. By using the payment features of the Service you agree to Stripe's Terms of Service at stripe.com/terms. DeVault does not store payment card details.

11.4 Payout calculation

Sellers receive their payout calculated as follows:

• Buyer pays: card price + 8% buyer protection fee.
• Stripe deducts: processing fee (~2.9% + €0.30).
• DeVault deducts: 8% buyer protection fee.
• Seller receives: card asking price minus Stripe processing fee.

The estimated payout is shown to the seller at the time of listing and confirmed at the time of release. Final amounts may vary slightly due to Stripe processing fees.

11.5 Payout schedule

Seller payouts are released under the following conditions:

• Standard release: once the buyer confirms delivery through the platform.
• Automatic release: 14 days after the seller marks the order as shipped, where no dispute has been raised.
• Funds are held during any active dispute period until resolution.

11.6 Payout method

Payouts are sent directly to the seller's Stripe connected account. Sellers must complete Stripe Express onboarding before receiving any payout. Standard payouts are processed weekly every Friday.

11.7 Taxes

Users are solely responsible for their own tax obligations arising from transactions on the Platform. DeVault does not provide tax advice.

12. Buyer protection

12.1 What buyer protection covers

The 8% buyer protection fee covers the following circumstances:

• The purchased item is not delivered and tracking confirms non-delivery.
• The item received is materially and significantly different from the listing description.

12.2 What buyer protection does not cover

Buyer protection expressly does not cover:

• Minor cosmetic differences within the same condition grade.
• Buyer's remorse or change of mind.
• Transactions where the buyer has already confirmed receipt.
• Disputes raised outside the 48-hour window after delivery.
• Damage caused by adequate but imperfect packaging.
• Transactions where the buyer initiated a chargeback before exhausting DeVault's dispute process.

12.3 Dispute process

To claim buyer protection buyers must submit a dispute through the platform with photographic evidence within 48 hours of delivery. DeVault will review evidence from both parties and make a final determination within 5 business days.

12.4 Final decision

DeVault's determination in any dispute is final and binding on both parties.

13. Intellectual property

13.1 Platform content

All intellectual property in the DeVault Platform is owned exclusively by Eventina trading as DeVault.

13.2 Trading card intellectual property

Trading card artwork and imagery are the intellectual property of their respective owners including Nintendo, The Pokémon Company International, Wizards of the Coast, Bandai, and Konami. DeVault operates as a secondary market platform and claims no ownership over any trading card intellectual property.

13.3 User content

By uploading content to the Platform users grant DeVault a non-exclusive, worldwide, royalty-free licence to use and display such content solely for the purpose of operating the Platform.

14. Data protection and privacy

14.1 GDPR compliance

DeVault processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable Dutch data protection law.

14.2 Data rights

Users have the right to access, rectify, erase, restrict, and port their personal data. Requests may be submitted to info@eventina.nl.

15. Limitation of liability

15.1 Maximum liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEVAULT'S TOTAL LIABILITY TO ANY USER FOR ANY CLAIM SHALL BE LIMITED STRICTLY TO THE AMOUNT OF THE BUYER PROTECTION FEE PAID IN THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.

15.2 Exclusion of damages

DEVAULT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR FINANCIAL LOSS OF ANY KIND.

15.3 Third party services

DeVault is not liable for the acts or failures of any third party including sellers, buyers, Stripe, shipping carriers, or card data providers.

15.4 Market data

DeVault is not liable for any loss arising from reliance on price data or card information provided through third-party APIs.

16. Indemnification

You agree to indemnify and hold harmless Eventina trading as DeVault from any claims, damages, and expenses including legal fees arising from your use of the Service, your breach of these Terms, or your violation of any applicable law.

17. Prohibited conduct

Users are strictly prohibited from:

• Listing counterfeit, stolen, or fraudulently obtained cards.
• Manipulating prices or creating fake transaction history.
• Circumventing DeVault's payment system by transacting off-platform.
• Using the Platform for money laundering or illegal activity.
• Harassing or abusing other users.
• Scraping or reproducing Platform data without authorisation.

Violation may result in immediate permanent account termination and referral to law enforcement.

18. Governing law and jurisdiction

18.1 Governing law

These Terms are governed by the laws of the Netherlands.

18.2 Jurisdiction

Disputes that cannot be resolved through DeVault's internal process are subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

18.3 EU consumer rights

Nothing in these Terms limits any rights you may have as a consumer under mandatory EU law.

18.4 Online dispute resolution

EU residents may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19. Amendments

DeVault reserves the right to modify these Terms at any time. Users will be notified of material changes at least 14 days before they take effect. Continued use of the Service constitutes acceptance of amended Terms.

20. Contact and legal notices

DeVault
A trade name of Eventina
Hechtelstraat 52
1066KL Amsterdam
The Netherlands

KVK: 52305058
Email: info@eventina.nl

© 2026 DeVault. A trade name of Eventina, KVK 52305058.